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Elder Care Resources


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AARP American Association of Retired Persons (Regional)
Provides advocacy, information and referrals.  Offers information on health benefits and services to those over fifty.
Telephone: 617 723-7600
National Site or Massachusetts Site

AARP Webplace| Long Distance Caregiving
Long Distance Caregiving

AARP Webplace| Talking about Independent Living
Independent Living

Boston ElderInfo
Boston ElderINFO is an information clearinghouse for elderly services.  The organization provides consultation, information, referrals and elder care guide free of charge.  The staff consists of bilingual persons who speak English, Spanish, Mandarin, Cantonese and Russian.  They also offer a self-service information center for caregivers.
Telephone:  617-292-6211

This site has information on resources for caregivers, including a comprehensive Caregivers’ Guide.

CDC Health and Human Services Falls Prevention                                                                                                         When elders fall, they are at risk for developing traumatic brain injuries which can lead to a loss of independence.  The CDC offers free resources to reduce the number of falls in the senior population, "Help Seniors Live Better, Longer: Prevent Brain Injury."   Preventing Falls 

Centers for Medicare and Medicaid Services (CMS)
Information on a variety of elderly services.
Telephone:  1-877-267-2323

Commission on Affairs of the Elderly
The commission provides information, referral, and advocacy on a variety of issues, including tax vouchers, food stamps, Medicaid, fuel assistance, and job placement.
Telephone:  617-635-4366

Department of Elder Affairs (national)
Information/referral for anyone over age sixty.  Provides information and referral on wide range of services including housing options.  Family Caregiver Support Programs –provides information and assistance to caregivers in gaining access to services; counseling/support groups; and respite care.
Dept. of Elder Affairs
Telephone:  1-800-243-4636

Elder Abuse Hotline
(24 hours a day/7 days a week) Take reports of abuse/neglect for the entire state and can provide referrals and resources for other elder services issues (e.g. legal questions, Medicare questions, disability questions, etc.)
Telephone:  800-922-2275

Executive Office of Elder Affairs (Massachusetts)
The information provided on this website is designed to assist elders and their families with answers to questions about services and opportunities available to seniors and their caregivers in Massachusetts.  On this website, you can obtain information on caring for an aging parent, securing help for an elderly neighbor, getting nutritious meals delivered to a senior’s home, getting help parenting a grandchild, or learning more about prescription drug programs for elders.
Executive Office of Elder Affairs

Family Caregiver Alliance; National Center on Caregiving
Approximately 44 million American families and friends provide unpaid care to another adult, sometimes around the clock. Wives, daughters, sons, partners, fathers, nieces, brothers—they provide approximately 80 percent of the long-term care in the United States. You’ll find information on care strategies, stress relief, community resources, family issues and hands-on care on this website.
Family Caregiver Alliance

LeadingAge Massachusetts
LeadingAge Massachusetts

Mass Elderline
Telephone: 800 AGE-INFO, 800 243-4636
This website and calling center is designed to assist consumers and caregivers as well as professionals seeking information and resources on eldercare services. The site lists information on approximately 40,000 services and programs in Massachusetts for elders.
Mass Elderline

To find your local  Council on Aging 

Mayor’s Healthline
Statewide referral service, giving information on food, shelter, healthcare and tenant issues, etc.
Telephone:  617-534-5395
Mayor's Healthline

MIT Workplace Center
The Family Caregiver Handbook: Finding Elder Care Resources in Massachusetts

National Council on Aging (NCOA)
NCOA works to promote the dignity, self-determination and well being of older persons through a wide variety of services and programs.  NCOA primarily works with community organizations and professionals to help them enhance the lives of older persons.

SHINE (Serving Health Information Needs of the Elderly)
Provides free health insurance counseling services to elderly and disabled adults. SHINE volunteer counselors are trained to handle complex questions about Medicare, Medicare supplements, Medicare Health Maintenance Organizations, Medicaid, free hospital care, prescription drug assistance programs, drug discount cards, and long-term health insurance.
Telephone: 800-AGE-INFO (state-wide to locate local SHINE program); 617-348-6000 x6226 (Boston)

Social Security
Find the latest information on Social Security.
Telephone:  1-800-772-1213
Social Security

US Department of Health & Human Services
Information on a variety of elderly services.
Telephone:  1-877-696-6775
Department of Health & Human Services



We provide access (links) to some external websites for your convenience. The EAP is not responsible for the availability, accuracy, or content of those outside resources or sites, nor does it endorse them. This site is not an attempt to provide any counseling or other type of intervention.



For more information or to discuss elder care concerns please contact Partners Employee Assistance Program at 1-866-724-4EAP.

In case of emergency, please call 911 or your local hospital emergency service.

This content was last modified on: 07/29/2015

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