CONTINUOUS QUALITY IMPROVEMENT

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CONTINUOUS QUALITY IMPROVEMENT

PARTNERS EAP
CONTINUOUS QUALITY IMPROVEMENT
2008 OUTCOMES

Client Satisfaction	96% of surveyed clients were satisfied with the overall quality of assistance they received.
Manager Satisfaction	100% of surveyed managers were satisfied with manager consultation services offered by EAP.
EAP Trainings	96% of participants found the training provided by EAP helpful and informative.
Critical Incident Response	100% of surveyed managers found CI support from EAP informative and helpful to their employees
Response Time	100% of emergent cases were responded to immediately 100% of urgent cases, within 24 hours 98% of routine cases, within 5 days
Problem Resolution	82% of those reached reported improvement or problem resolution after using EAP

Highlights

97% of respondents agreed that they would recommend the EAP to others and were satisfied with the overall quality of assistance they received.
96% of respondents agreed that they would use the EAP services again.

“The EAP consultant I met with was extremely supportive and patient. She helped me get through one of the most difficult periods of my life. I am very appreciative for this service”

In case of emergency, please call 911 or your local hospital emergency service.

This content was last modified on: 03/20/2009

Partners EAP serves only the employees of Partners HealthCare and related entities. Partners EAP is not a service for the general public.
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